Shipping policy
Last updated: 26th November
Thank you for shopping with The Brownie Bar.
This Shipping Policy explains how and when your order will be delivered.
Dispatch Schedule
All products are baked fresh in our dedicated brownie bakery kitchen and dispatched every Wednesday.
To be included in the weekly dispatch, orders must be placed before midnight Sunday.
Orders placed after the cut-off will be shipped the following Wednesday.
Delivery Timeframes
We ship all orders using NZ Post Overnight Courier.
Most orders will arrive on Thursday, however:
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Rural deliveries may require 1β2 additional days
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Delivery timeframes are estimates and not guaranteed
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Public holidays and courier delays may affect delivery times
Tracking details will be emailed once your order has been collected by the courier.
Shipping Rates
Shipping rates are calculated at checkout based on your delivery address.
Rural delivery may incur an additional charge.
Delivery Area
We currently ship within New Zealand only.
International shipping is not available at this time.
Delivery Issues
If your order arrives damaged, incorrect, or significantly delayed, please contact us within 24β48 hours with:
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Your order number
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Photos of the issue
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A brief description of the problem
We will always do our best to resolve delivery issues quickly.
Please note:
We are not responsible for:
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Incorrect shipping information provided by the customer
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Missed delivery attempts
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Courier delays outside our control
Packaging
All brownies and blondies are packaged securely in custom boxes with protective wrapping to ensure safe transport.
Our products do not require chilled packaging during the delivery window.
Storage Responsibility
Once delivered, it is the customerβs responsibility to store products correctly.
Brownies and blondies remain fresh for 5β7 days at room temperature, up to 10 days refrigerated, and 3 months frozen.