FAQ

All of our products are baked fresh in our dedicated brownie bakery kitchen in Whakatāne the day before they are shipped.

How long do they last?

Our brownies and blondies stay fresh for:

• 5–7 days in an airtight container at room temperature

• Up to 10 days in the fridge

• Up to 3 months in the freezer

They freeze beautifully — slice before freezing if you want easy grab-and-go pieces.

Do you include allergen information?

Yes — every flavour has a full ingredient and allergen list.

All products contain gluten, dairy, soy, and egg, and are made in our dedicated brownie bakery kitchen where nuts are present.

Where can I view all ingredients?

You can find every flavour listed on our Ingredients & Allergens page.

When will my order be shipped?

We currently dispatch online orders twice a week — Wednesday and Thursday.

Wednesday dispatch
Order by midnight Sunday. Wednesday dispatch is available for all NZ addresses, including rural.

Thursday dispatch
Order by 8pm Tuesday. Thursday dispatch is available for non-rural addresses only.

If you have a rural address and order after the Sunday cutoff, your order will be dispatched the following Wednesday.

Available dispatch options will be shown when ordering.

Can I choose my dispatch day?

Yes! Where available, you can select Wednesday or Thursday dispatch when ordering.

Please note that Thursday dispatch is not available for rural addresses. Rural orders are dispatched on Wednesdays.

Dispatch dates may occasionally change during busy or seasonal periods. Any available options will always be shown when ordering.

What about Click & Collect?

Click & Collect is available from our Whakatāne store.

Wednesday Click & Collect orders close Sunday at midnight, alongside our Wednesday courier dispatch.

Missed the Sunday cutoff? Thursday, Friday and Saturday collection options may still be available, giving our local customers a little more time to order.

The available collection dates shown when ordering will always be the most up-to-date options.

Can I place a custom order?

Sometimes!

If you need a larger order, corporate gifting boxes, or brownies for an event, please get in touch. Depending on our baking schedule, we may be able to help.

What are your dispatch days?

We currently dispatch online orders twice a week — Wednesday and Thursday.

Wednesday dispatch
Orders close midnight Sunday and Wednesday dispatch is available for all NZ addresses, including rural.

Thursday dispatch
Orders close 8pm Tuesday and Thursday dispatch is available for non-rural addresses only.

Rural customers: Thursday dispatch is not available for rural delivery. If you order after the Sunday cutoff, your order will be dispatched the following Wednesday.

Available dispatch options will be shown when ordering.

How long does delivery take?

We ship with NZ Couriers Overnight Courier.

Orders to residential and business addresses are targeted for next business day delivery after dispatch. Please note that this is a courier target rather than a guaranteed delivery timeframe.

You'll receive your tracking details as soon as your order has been collected by the courier.

Do you deliver to rural addresses?

Yes – we deliver to rural addresses nationwide.

Many rural orders arrive within 2 business days, however rural delivery times can't be guaranteed.

NZ Couriers' overnight service delivers to the rural handover depot, with your local rural delivery contractor completing the final delivery. This final leg can take an additional 1–2 business days, meaning some orders may not arrive until Monday.

Need your brownies sooner? We recommend having your order sent to your nearest NZ Couriers Agent for collection instead of your rural address. This avoids the final rural delivery leg and can help you receive your order sooner.

Find your nearest NZ Couriers Agent: Find your nearest  NZ Couriers Agent

Do you ship Internationally?

Not at this time.

We currently ship within New Zealand only.

If this changes in the future, we’ll share the news on our website and social media.

How are the brownies packaged?

Each box is packed securely with protective wrapping to ensure your brownies arrive fresh and intact.

Our brownies do not require chilled packaging during the delivery window.

What if my order is delayed or arrives damaged?

If your order is damaged or significantly delayed, please contact us with your order number and photos.

We’ll always do our best to sort it quickly.

Can I send brownies as a gift?

Absolutely!

Just enter the recipient’s name and address at checkout.

We’re currently working on offering gift cards with personalised messages — so watch this space!

Can I choose my flavours in the mixed box?

Our flavour selections are set for all 4-pack and 8-pack boxes, including our mixed boxes.

This ensures consistent quality, balanced flavours, and smooth weekly production.

At this stage, we do not offer custom flavour combos.

Are your products suitable for vegetarians?

Our brownies and blondies do not contain gelatine or meat ingredients.

However, we do not currently make vegetarian, vegan, or Halal claims.