Refund policy

Last updated: 26 November 2025

Because our products are perishable, we are unable to accept returns for any reason, including change of mind or personal taste preferences.

We take great care in baking, packaging, and shipping your order, and want you to be completely satisfied.
If there is an issue with your delivery, please read the guidelines below.

No Returns

Due to food safety regulations, we cannot accept returned brownies or blondies under any circumstances.

All sales are final once an order has been placed.

Damaged, Incorrect, or Missing Items

If your order arrives:

  • Damaged,

  • Incorrect, or

  • With any items missing,

please contact us within 24–48 hours of delivery.

To help us resolve the issue quickly, please include:

  • Your order number,

  • Photos of the packaging and product, and

  • A brief explanation of the problem.

Once received, we will assess the issue and may offer:

  • A replacement, or

  • A refund,
    at our discretion.

Courier Delays or Delivery Issues

We ship using NZ Post Overnight Courier. While most orders arrive next day, delays can happen.

We are not responsible for:

  • Courier delays,

  • Missed deliveries,

  • Incorrect delivery information provided by the customer, or

  • Parcels stolen or damaged after successful delivery.

Brownies remain fresh for the full delivery window, even if delivery is delayed slightly.

Quality Concerns

If you believe your product is not up to our usual standard, please contact us within 24–48 hours.
We may request photos or further information so we can assess the concern.

Our team will always aim to resolve issues fairly and promptly.

Cancellations

Order cancellations are not accepted once an order has been processed or baked.
Because we bake to order, cancellations must be requested before Sunday midnight and confirmed in writing.

Contact Us

For return, refund, or delivery enquiries, please email:
hello@thebrowniebar.co.nz